I've finished typing up my notes, (last night), and it's just as well... I've had enough!
I'm not sure if I took too many notes, but typing up each session seemed to take too long - often because each of these presentations leads you into exploring other areas... either by "see also" references, or the "what was I doing" effect. Hopefully ALIA will sort out wifi next year, (... and everyone will have a silent notebook/netbook keyboard that has good travel/feedback, and somehow, that'll include me!)
I've tagged most of the stuff I've come across, (I can't say I've been that systematic, but anyway) - here's what I've added to delicious for io2009.
Showing posts with label presentation. Show all posts
Showing posts with label presentation. Show all posts
Tuesday, February 17, 2009
Monday, February 16, 2009
James Robertson's (not quite) presentation: A18 "What do innovative intranets look like?"
Not exactly what James presented, but the same subject matter, so you get the idea... [edit 17/2/2009: actually this first Slideshare is closer... ooops!]
Full paper is still "coming soon"
Thursday, February 12, 2009
Information Online 2009 (part 2)
This session was one that I really liked - stuff you can use, especially as libraries are often having to prove their worth, and quantitative techniques never tell the whole story. Below are my notes, but I see Nerida has submitted the whole paper, so it's worth reading that (rather than my hastily scribbled notes, badly transcribed)
Session C14 – Nerida Hart, Land and Water Australia
“Evaluating information and knowledge services using narrative techniques – a case study”
This session is based on a methodology that was first used 2.5 years ago, but has been re-used numerous times since then... used in a special library, with 5 agencies, 40 staff, and 40,000 clients.
Wanted to focus on the biggest, value-added aspect of the work that they did – qualitative and improvement focussed.
Methods used were:
surveys
narrative techniques (anecdotal not stories) [Snowden, 2000.]
Anecdote circles
explore the unexpected, and are allowed to follow tangents
used to related personal experiences and link events in a meaningful way
What's involved?
Preparation (½ a day)
Discovery 6-12 people (no more!) (90-120 minutes)
Sensemaking (1 day) – cluster by theme
Intervention design (? time) work out the outcomes
Sessions are recorded and transcribed (anonymised). They are facilitated by an impartial facilitator, and typically you need around 20-30 minutes before you get past the “oh, the Library's so great” phase.
Need to prove improvement, productivity.
Timing for this needs to be perfect – tackle this when there's nothing to pre-occupy members of the anecdote circle.
Resources:
Monday, February 9, 2009
Sunday, February 8, 2009
Cory Banks' presentation: B11 "Explaining KM to Engineers - PB's journey to knowledge management maturity"
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