I've finished typing up my notes, (last night), and it's just as well... I've had enough!
I'm not sure if I took too many notes, but typing up each session seemed to take too long - often because each of these presentations leads you into exploring other areas... either by "see also" references, or the "what was I doing" effect. Hopefully ALIA will sort out wifi next year, (... and everyone will have a silent notebook/netbook keyboard that has good travel/feedback, and somehow, that'll include me!)
I've tagged most of the stuff I've come across, (I can't say I've been that systematic, but anyway) - here's what I've added to delicious for io2009.
Tuesday, February 17, 2009
Monday, February 16, 2009
James Robertson's (not quite) presentation: A18 "What do innovative intranets look like?"
Not exactly what James presented, but the same subject matter, so you get the idea... [edit 17/2/2009: actually this first Slideshare is closer... ooops!]
Full paper is still "coming soon"
Thursday, February 12, 2009
Information Online 2009 (part 2)
This session was one that I really liked - stuff you can use, especially as libraries are often having to prove their worth, and quantitative techniques never tell the whole story. Below are my notes, but I see Nerida has submitted the whole paper, so it's worth reading that (rather than my hastily scribbled notes, badly transcribed)
Session C14 – Nerida Hart, Land and Water Australia
“Evaluating information and knowledge services using narrative techniques – a case study”
This session is based on a methodology that was first used 2.5 years ago, but has been re-used numerous times since then... used in a special library, with 5 agencies, 40 staff, and 40,000 clients.
Wanted to focus on the biggest, value-added aspect of the work that they did – qualitative and improvement focussed.
Methods used were:
surveys
narrative techniques (anecdotal not stories) [Snowden, 2000.]
Anecdote circles
explore the unexpected, and are allowed to follow tangents
used to related personal experiences and link events in a meaningful way
What's involved?
Preparation (½ a day)
Discovery 6-12 people (no more!) (90-120 minutes)
Sensemaking (1 day) – cluster by theme
Intervention design (? time) work out the outcomes
Sessions are recorded and transcribed (anonymised). They are facilitated by an impartial facilitator, and typically you need around 20-30 minutes before you get past the “oh, the Library's so great” phase.
Need to prove improvement, productivity.
Timing for this needs to be perfect – tackle this when there's nothing to pre-occupy members of the anecdote circle.
Resources:
Monday, February 9, 2009
Sunday, February 8, 2009
Cory Banks' presentation: B11 "Explaining KM to Engineers - PB's journey to knowledge management maturity"
Sunday, February 1, 2009
Information Online 2009 (intro + part 1)
Yes, this conference has been and gone... I'm slack!As this was my second time attending Information Online, there was less "gloss".
As with most events there are a few sessions which stood out for me [edit 17 Feb 2009: I've added the link to the full paper below]:
Session B4 – Jane Burke, Serials Solutions
“What’s beyond the OPAC: discovery layer services”
Builds on earlier comments made by John Law, also part of Proquest
Federated search
Difficulty identifying appropriates resources.
“Put systems together that speak to them in a very simple way”
- User’s want to search first!
- Connector tech [NISO MXG]
- Don’t bury it, embed it
- Don’t worry about result physical format
- Full keyword searching
- Facets
- Relevance ranking
- Simple user interface, graphical
- Put facets on left not right (this is where Google puts it’s ads)
- VUfind – Villanova University
- Summa – Netherlands/Swedish??
- XC (extensible catalogue)
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